Frequently asked questions
Everything you might want to know before you order.
How long does an order take?
Every order is printed after you place it. Production usually takes 2 to 7 business days, followed by shipping. You’ll receive a tracking link by email once it ships.
Where do you ship?
We ship to most countries worldwide. Shipping is calculated at checkout from the items in your cart and your delivery address. Delivery times depend on the product and where it is going: printed and embroidered items usually arrive fastest, while all-over-print items and socks can take longer. Orders sent outside the United States may be charged import duties or taxes by the destination country, which the recipient pays.
How much is shipping?
Shipping is calculated at checkout based on what you order and where it is going, so you always see the total before you pay.
Can I change or cancel my order?
You can change or cancel an order within 2 hours of placing it. After that it goes into production and can’t be changed. Contact us right away with your order number.
Can I return an item?
Because every item is made to order, we can’t accept returns or exchanges for change of mind or wrong size. If an item arrives damaged, misprinted or wrong, we’ll reprint or refund it. See shipping & returns.
How do I choose my size?
Use our size guide for measurements. If you are between sizes, we suggest sizing up for a relaxed fit.
My item arrived damaged. What now?
We’re sorry. Send us a photo and your order number within 30 days of delivery through the contact form and we’ll reprint or refund it.
Which payment methods do you accept?
We accept major credit and debit cards, and wallets such as Apple Pay and Google Pay where available, securely processed by Stripe. We never see or store your card details.
Where is my order?
Use order tracking, or check the tracking link in your shipping confirmation email.
Are the colours exactly like the pictures?
We try to match them closely, but colours can look slightly different between screens and printed items.